Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Friendly staff
Great location
Dated rooms
In need of updates
8.0/10
Great
Rooms
7.4
Location
8.9
Service
7.3
Dining
7.7
Guest reviews
8.0/10
based on 11 reviews
8.2
8.2/10 based on 2599 reviews
Kate
United States,
June
2024
8.0/10
I found the hotel to be in a superb location, right by the beach and within walking distance of great restaurants. While the rooms looked a bit dated with a shabby sofa and stained carpet, the early 90s decor gave a nostalgic feel. The staff was friendly and the spa was top-notch. However, it seemed like the property could benefit from some updates. The price was reasonable considering the amenities offered.
Rooms
7.0
The room looked a bit dated with a shabby sofa and stained carpet but had a nostalgic charm from the early 90s decor.
Service
9.0
The staff was very friendly and helpful, and the spa was excellent. It was nice to spend a lot of time there.
Location
8.0
The location was fantastic, situated at the end of the Seepromenade, away from the busiest areas but still offering a great view into the forest from the back of the hotel.
Dining
8.0
The dining experience offered great options from drinks to food, with a variety that appealed to the whole family.
Facilities
8.0
The facilities were good overall, with notable amenities like room service, dry cleaning, and shuttle service available.
Friendly staff
Dated rooms
Frank
United States,
June
2024
8.0/10
Staying at this hotel was a mixed experience. The location is fantastic, right by the beach and within walking distance from great dining options. The rooms had a convenient view of the street and the underground garage entrance, perfect for those needing lift access and avoiding bathtubs in the summer. The service was friendly and helpful, although some staff seemed affected by recent management changes. The dining options were varied and enjoyable, especially for gluten-free guests. However, the facilities were not as modern as expected.
Rooms
8.0
The room's view of the street and garage entrance, alongside its proximity to the lift, was convenient and safe for certain guests.
Service
7.0
I found the service to be friendly overall, though some staff members seemed unsettled due to recent management changes.
Location
9.0
The location is the hotel's standout feature, offering a serene setting near the dog beach and away from the busiest areas, ideal for a relaxing stay with various dining options nearby.
Dining
9.0
The dining experience was delightful with a wide selection of food and drink options, including gluten-free choices.
Facilities
7.0
The facilities were satisfactory but not as modern as anticipated.
David
United States,
May
2024
9.4/10
I had an amazing stay at this hotel! The rooms are clean, comfortable, and come with a lovely hand-written card from the Hotel team. The view over the forest and part of the town from the high floor was breathtaking. The service is top-notch, with a wonderful and experienced team. The location couldn't be better in Binz, close to the dog beach and within walking distance from great restaurants. The dining experience was superb until 11:30 am, and the facilities were outstanding.
Rooms
9.0
The rooms are cozy and offer an awesome view over the forest and part of the town from the high floor.
Service
9.0
I felt like a VIP with how professional and friendly the service was throughout my stay.
Location
10.0
The hotel's location is certainly the best in Binz, near the dog beach and in a lovely, tranquil spot away from the busiest areas.
Dining
9.0
The dining experience was fantastic, especially enjoying the breakfast until 11:30 am.
Facilities
10.0
The facilities are outstanding, meeting all my needs during the stay.
Jennifer
United States,
May
2024
7.2/10
Staying at the hotel really felt like being on top of the world with a room on a high floor offering a stunning sea view. The room managed to fit two extra beds for the children, although the need for renovation was evident in the very dated design and worn-out sofa. Nonetheless, the highlight was definitely the water view balcony, which was simply great.
Rooms
7.0
The room on a high floor with a sea view was a treat, but some renovation is needed due to the dated design and worn-out sofa. The water view balcony was a standout feature.
Service
6.0
The check-in and check-out process was professional, but unfortunately, the staff was unfriendly and unprofessional during check-in. On the bright side, the service overall was excellent, with friendly and professional interactions throughout.
Location
9.0
The location was simply perfect, with the hotel situated right at the beach in a serene area, providing a beautiful view of the forest from the back. It was truly the best spot in Binz.
Dining
7.0
The dining experience offered a great variety of drinks and food options, including both cooked and cold dishes. However, the bread selection fell short of the quality expected in a German hotel known for its variety of bread.
Facilities
7.0
The facilities were good overall, with some room for improvement. The hotel presented a decent range of amenities but could benefit from some updates to enhance the guest experience.
view
dated design
Thomas
United States,
May
2024
7.4/10
Staying at the hotel was a delightful experience overall. The rooms were spacious, some with beautiful seaview balconies, although lacking bathtubs. The service was mixed, with professional check-in/out but a bit of unfriendliness noted. The location was idyllic, right by the beach and offering a serene setting away from the bustling areas. The dining options were decent, though the bread selection could be improved. The facilities were satisfactory, providing a range of amenities.
Rooms
8.0
The rooms were very nice and well-equipped, some with lovely balconies facing the ocean or the forest.
Service
6.0
The staff was a bit mixed in friendliness, with professional check-in/out but a slight air of displeasure due to management changes.
Location
9.0
The location was perfect, right by the beach in a peaceful area with a beautiful view of the forest.
Dining
7.0
The dining experience was reasonable with a decent selection, but the bread variety was lacking compared to traditional German hotels.
Facilities
7.0
The facilities provided were adequate, offering the necessary services to make the stay comfortable.
Douglas
United States,
April
2024
7.4/10
The hotel offers a mix of positives and negatives. The rooms are equipped with balconies facing either the ocean or forest but show signs of needing renovation and outdated design. The service is friendly but not up to par with a supposed 5-star status. The location shines as the hotel is right at the sea, offering a great breakfast, but some room design flaws are evident. Dining experiences range from outstanding to mediocre. Overall, a comfortable stay with room for improvement.
Rooms
7.0
The rooms, though nicely proportioned, are in need of renovation with dated design. Some lack bath tubs.
Service
6.0
The staff is friendly, but not fully reflective of a Kempinski standard.
Location
9.0
The best factor of this hotel is its prime seafront location offering a great variety of amenities.
Dining
7.0
Dining ranges from outstanding to mediocre, with some dishes praised while others fall short.
Facilities
8.0
The facilities provide a mix of experiences with some outstanding offerings while others lack the expected luxury.
Steven
United States,
February
2024
7.6/10
I had a mixed experience at the hotel. The rooms offered a perfect view over the Baltic Sea, but they were quite outdated and in need of renovation. The service provided was mostly friendly, although some staff seemed affected by recent management changes. The location was ideal, right by the beach and within walking distance of restaurants. The dining experience was good with a variety of food and drink options. The facilities were adequate but not exceptional.
Rooms
7.0
The rooms with a view over the Baltic Sea were stunning, but the outdated design and worn-out sofa were disappointing.
Service
7.0
The service was friendly overall, although some staff appeared affected by recent changes.
Location
9.0
The hotel's location by the sea and near restaurants was superb.
Dining
8.0
The dining experience offered a good selection of food and drink options.
Facilities
7.0
The hotel facilities were standard and sufficient for a comfortable stay.
Joyce
United States,
January
2024
7.8/10
My stay at the hotel was a mix of positives and negatives. The rooms, though spacious, looked quite dated with a shabby sofa, stained carpet, and decor reminiscent of the early 90s. Unfortunately, the lack of direct sea views due to a nearby building was a downside. However, the room size was impressive, with 80 m² split into two separate rooms, each with its own bathroom and balcony, albeit overlooking the street and the entrance of the underground garage.
Rooms
7.0
The rooms, while spacious, had a dated appearance with a few wear and tear issues.
Service
8.0
The staff were friendly and helpful, though there seemed to be some discontent following a change in management. The spa facilities were excellent, and I enjoyed spending time there.
Location
9.0
The hotel's location was definitely its strongest suit, situated right at the beach in a less crowded area. The view of the forest from the back of the hotel was beautiful.
Dining
7.0
Dining offered a decent selection, but there were minor issues like a lackluster bread variety for a German hotel and constant need to ask for salt, sugar, and other basics. If there was an area for improvement, it would be in the dining experience.
Facilities
8.0
The facilities provided by the hotel were satisfactory, with a particular highlight on the spa services. However, there was room for enhancement in some areas.
Great location
Dated decor
Scott
United States,
October
2023
7.4/10
My stay at the hotel was mixed. The rooms, while spacious and equipped with balconies, looked dated with some wear and tear evident. The location was excellent, right by the beach, but the service felt slightly lacking despite the friendly staff. The dining options were good, though some details were amiss. Overall, a decent stay but with room for improvement.
Rooms
7.0
The rooms were spacious with balconies, but looked dated with some wear and tear.
Service
6.0
The staff was friendly, but the service felt slightly lacking.
Location
9.0
The location was excellent, right by the beach.
Dining
8.0
The dining options were good, but some details were amiss.
Facilities
7.0
The facilities were adequate but nothing exceptional.
James
United States,
October
2023
8.0/10
I couldn't have asked for a better location, nestled right at the end of the Seepromenade, offering a serene view of the forest from the back of the hotel. The rooms are spacious and well-equipped, but the dated design and worn-out sofa could use a refresh. The friendly service across the hotel truly made my stay memorable, although some modern touches wouldn't hurt. The dining options were of reasonable quality, lacking the expected variety of German bread, but the assorted fruits were a refreshing touch. The facilities were excellent, catering to all my needs with ease.
Rooms
7.0
The rooms are spacious and well-equipped but in need of renovation with a very dated design and a worn-out sofa.
Service
9.0
The service across the hotel was very friendly and helpful. I received excellent care during my stay.
Location
8.0
The location is perfect, right at the beach in a tranquil area, with a beautiful view of the forest from the back of the hotel.
Dining
7.0
The dining experience provided a reasonable quality of food, although the bread selection wasn't as vast as expected. The assorted fruits were a bright spot.
Facilities
9.0
The facilities were top-notch, providing everything I needed for a comfortable stay.
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